KINGSTON EXPRESS #

RETURNS, REFUNDS & CANCELLATIONS POLICY #

Last Updated: [Insert Date]

This Returns, Refunds & Cancellations Policy explains how returns, refunds, and order cancellations are handled when you purchase items through the Kingston Express platform.

This Policy applies to all buyers and should be read together with the Terms of Use and Delivery, Shipping & Dispatchment Policy.

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1. OVERVIEW #

Products purchased on Kingston Express may be:

• Sold directly by Kingston Express, or
• Sold by third-party sellers, with or without Dispatchment by Kingston Express

Return eligibility, refund timing, and responsibilities may vary depending on:

• Who sold the item
• The type of product
• The reason for the return

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2. GENERAL RETURN ELIGIBILITY #

Unless otherwise stated on the product page or required by law, items may be eligible for return if:

• The return request is made within the applicable return window
• The item is unused and in its original condition
• Original packaging, accessories, and documentation are included

Some items may be non-returnable. These are listed in Section 6.

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3. RETURN WINDOWS #

3.1 Standard Return Window #

Unless stated otherwise:

• Return requests must be submitted within [X] days of delivery

The return window may vary by product category or seller and will be displayed where applicable.

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4. REASONS FOR RETURNS #

4.1 Eligible Reasons #

Returns may be accepted for reasons including:

• Item arrived damaged
• Item is defective or not functioning as described
• Incorrect item received
• Item missing parts or accessories

4.2 Change of Mind #

Change-of-mind returns may be accepted at the seller’s discretion and may be subject to:

• Restocking fees
• Return shipping costs paid by the buyer

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5. HOW TO INITIATE A RETURN #

To request a return:

1. Log in to your Kingston Express account
2. Navigate to your order history
3. Select the relevant order and submit a return request
4. Follow the instructions provided

Return requests must be submitted through the Platform to be eligible for review.

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6. NON-RETURNABLE ITEMS #

Unless required by law, the following items are generally not eligible for return:

• Perishable goods
• Personal care or hygiene items once opened
• Digital products or downloadable content
• Custom or made-to-order items
• Items marked as “Final Sale”

This list may vary by seller or product category.

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7. RETURN SHIPPING #

7.1 Seller or Kingston Express Error #

If a return is approved due to:

• Damage
• Defect
• Incorrect item

Return shipping costs may be covered by the seller or Kingston Express, as applicable.

7.2 Buyer-Initiated Returns #

For change-of-mind or buyer-initiated returns:

• Buyers may be responsible for return shipping costs
• Original delivery fees may not be refundable

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8. RETURNS FOR ITEMS DISPATCHED BY KINGSTON EXPRESS #

Where items are Dispatched by Kingston Express:

• Kingston Express may coordinate return logistics on behalf of the seller
• Return eligibility remains subject to this Policy and seller approval
• Handling or dispatchment fees may apply where permitted

Dispatchment does not change the identity of the seller or refund responsibility unless the item was sold by Kingston Express.

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9. REFUNDS #

9.1 Refund Method #

Approved refunds are issued to the original payment method unless otherwise specified.

9.2 Refund Timing #

Refunds are processed after:

• The returned item is received and inspected, or
• The return is otherwise approved

Processing times may vary depending on payment provider and financial institution.

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10. CANCELLATIONS #

10.1 Order Cancellations by Buyers #

Orders may be cancelled before dispatch, subject to:

• Seller acceptance
• Order status
• Applicable cancellation rules displayed on the Platform

Once an order has been dispatched, it may no longer be eligible for cancellation and must follow the return process instead.

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10.2 Order Cancellations by Kingston Express or Sellers #

Orders may be cancelled due to:

• Inventory unavailability
• Pricing or listing errors
• Payment authorization failure
• Suspected fraud or abuse
• Operational or dispatchment constraints

If an order is cancelled, any authorized payments will be refunded.

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11. REFUND ADJUSTMENTS & DENIALS #

Refunds may be reduced or denied if:

• Returned items show signs of use or damage not reported
• Items are missing components
• Return conditions are not met

Where applicable, buyers will be notified of the outcome.

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12. ABUSE & MISUSE #

Kingston Express reserves the right to:

• Limit or refuse returns
• Suspend or restrict accounts

Where return activity appears abusive, fraudulent, or inconsistent with this Policy.

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13. LEGAL RIGHTS #

Nothing in this Policy limits any rights you may have under applicable consumer protection laws.

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14. POLICY UPDATES #

This Policy may be updated from time to time. Updates will be posted on the Platform with a revised “Last Updated” date.

Continued use of the Platform constitutes acceptance of the updated Policy.

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15. CONTACT & SUPPORT #

For questions regarding returns, refunds, or cancellations, contact Kingston Express customer support through the Platform or via:

Email: [email protected]
Phone: [Insert number]